Frequently Asked Question
Why do I need an appointment?
We can occasionally take walk-ins, however, we mostly work by appointments. We are unlike other salons in the area, and when we make an appointment, we reserve that time just for you, and no one else. We accept reservations online or by phone. Please call ahead to see if we have availability if you must be a walk in guest. Thank you for understanding that as a small business, we always do our best to provide you with the greatest salon experience possible.
How do I make an appointment?
Reservations may be made through here our online scheduling system or by phone. New guests must reserve their space with a valid credit card. We do not accept appointment requests by social media or email, as we do not check these pages often. ITEX members must call for an appointment, please.
What is your cancellation policy?
We ask for 24 hours advance notice for cancellations. We realize that life happens, as we also have been ill last minute and have family emergencies. We do our best to send automatic reminders to you, however sometimes those do fail. It is your responsibility to know your appointment schedule. When a client does not show up without notice, unfortunately our staff loses an opportunity to serve another guest. Our policy stands as:
- First no show/ late cancellation: we understand, life happens. It's on us!
- Second no show/ late cancel: We are sorry you couldn't be here, however we need to pay our artists, so 50% of your appointment must be paid before you may reschedule.
- Third no show/late cancel: A walk in appointment or calling the day of may work better for your needs. Before you may reschedule this reservation, 100% of this appointment will need to be paid to the salon.
If you know you are getting sick or wake up sick, please reschedule and we will try our best to accommodate you in any way, we still need at minimum 4 hour notice. If you show up sick anyways, your service may be refused, yet treated as a no show cancellation.
What is your policy on children in the treatment area?
We love all of our children, human and furry, but for safety reasons and insurances purposes, any child under the age of 10 is not permitted in the salon unless they are receiving a service. There are many hazards, such as various chemicals, glass, candles, and sharp objects that might be a danger. We cannot guarantee their safety. This is your time to relax, and other guests are doing the same, so your understanding is greatly appreciated!
What if I don't know what type of treatment my nails or skin need?
Please call for a phone consultation, so we can ensure you receive enough time for an in person consultation as well as a suggested service. If you have a skin or nail condition, we can sometimes answer questions if you are able text us a photo.
WHY SO MANY RULES AND REGULATIONS?
SO EVERYONE UNDERSTANDS OUR EXPECTATIONS IN ORDER TO AVOID ANY CONFUSION OR MISUNDERSTANDING. We are not your ordinary nail salon, and to continue serving our guests with high levels of service and products, as well as take care of our team, we feel the need to communicate openly.
Our first priority is to ensure the health and happiness of your hands and feet! Sanitation standards set by the North Carolina Board of Cosmetic Arts are followed 100%. All instruments are disinfected after each use, all disposable items discarded properly. All tables and pedicure tubs are thoroughly disinfected in between each use. No products contain MMA. Any breakdown in service due to product failure will be cheerfully repaired, removed or replaced. Our work over another salon’s products (acrylic/gel) cannot be guaranteed. Home maintenance and salon visit recommendations must be observed by the client for enhancements to remain in place.
Please arrive at least five to ten minutes before your scheduled time, so you may choose a color, get a beverage, and get comfy. As a courtesy to others, late arrivals will only receive what can be completed in the time left for the scheduled service at full service price. After 15 minutes into your scheduled time, you are considered late, and may not be serviced.
We also reserve the right to refuse services on unhealthy skin or nails. By the policies of the NC State Board of Cosmetic Arts, we are only allowed to work on healthy, intact nails and skin. If there is any sign of infection, open cuts, skin rash or major bruising, we cannot work on you. If you question what is going on, please contact us by phone or text 24 hours before your appointment. Service refusal falls into the same category of not showing up for an appointment, and you may need to pay your nail artist for the missed service.
Gift Certificates are available for purchase in the studio and online here.
If you refer a new client, she receives $5 off her initial service, and you receive $10 towards any service or product!
We offer standing appointments in 1, 2, 3, or 4 week intervals. Clients with a standing appointment receive valuable benefits such as scheduling priority and discounts towards take home products and gifts.
Payments accepted are prepaid gift certificates, cash, debit and credit cards. Payment is required at time of service. We no longer accept checks. New guests must reserve their spot with a valid credit card.
Business Phone: 919-526-0335
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